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November 2009

Learning The Lessons Of (Personal) History/Herstory Part 1

November 30, 2009

Anytime you have an experience, good or bad, in which you know that what you did effected the result, and then you mentally play it again in the same way, you increase the likelihood that the next time you’re in a similar situation, you will do an even better job of having the same reaction and result

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Dr. K Article About Customer Service Posted On Cincom Expert Access

November 29, 2009

Dr. K’s article on Customer Service: Is the Customer Always Right? has been posted on the Cincom Expert Access website. You can read it here. http://expertaccess.cincom.com/2009/11/the-customer-is-always-right-is-wrong/

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Dr. K Quoted In Article On Chain (e)Mail

November 24, 2009

An article that includes a quote from Dr. Rick Kirschner, written by Joanne Richard, of Sun Media, on chain letters that you get in your email, has appeared quickly, (one might almost say virally) in newspapers across Canada and the world. It’s a fun read.

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How To Stay Healthy This Holiday Season – Life Skills

November 23, 2009

To help you have a healthy as well as happy holiday season, I offer you the following recommendations, along with my best wishes to you and yours for an enjoyable season filled with love and gratitude.

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What To Do With Your Bottled Up Feelings – Life Skills

November 16, 2009

Today’s post is about dealing with your bottled up feelings, and how to develop your emotional intelligence. It is in response to a comment I received on my blog a little while back, in which a reader wrote:

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Paved With Good Intentions – Why You Do What You Do, What You Can Do About It

November 9, 2009

When your problems surface in your awareness as problems, I think you’ll find it instructive and constructive to interpret your awareness of problems as signals from your subconscious that you’re ready for a change and able to make new choices. If your conscious mind sets the direction, then your subconscious is likely to follow.

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How Do We Resolve Conflict With Others? – Reply To A Reader

November 2, 2009

I love the idea of resolving conflict instead of suffering it and making it worse. I frequently do this kind of work with my coaching clients and organizational clients. Effective communication is the key, and breaking the chains of reaction in yourself and then others is the beginning of it.

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