May 25, 2011
If the intent is to make things worse, telling people they are abnormal, off track, and utterly ridiculous will certainly make a difference. But if the intent is to make things better, to get a better outcome, change the situation, resolve the conflict, I’m afraid her words have meaning and opposite effect.
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May 23, 2011
Cornell Professor of Communication Jeff Hancock published a study demonstrating how people’s moods show through in the messages they send via e-mail, and instant and text messaging.
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