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November 2011

It Didn’t Mean What She Thought It Meant!

November 30, 2011

One of my consulting clients, Eliza, worked in a cubicle down the hall from the office of her manager Henry. Every day, she’d walk by his office, smile and say hello. “Hi, Henry.” He’d sneer at her and, in a low and unpleasant voice, say “Hello Eliza.” Then he’d turn away and focus on his work.

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The Cost Of Coercion Is The Loss Of Trust

November 28, 2011

The threat of punishment, of disapproval, of provoking anger may gain compliance in the short term, but in the long term trust is lost and may be difficult, even impossible, to regain. Coercion almost always comes with a high cost. Coercive behavior rules out persuasion.

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Thank You!

November 24, 2011

Grateful in my life, for my life in my town of Ashland, my wife Lindea, my daughter Aden (and her wonderful new husband Paul), my incredible friends (Roman, thank you for an incredible year of mutual support as we rolled out new products and campaigns together in our separate businesses!), my clients, my careers, my abilities, and my health.

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From Necessity to Possibility – Ask The Right Questions

November 23, 2011

In the art of persuasion, context specific modes of operation are what concern us, in that a person expressing limitation invites our interest in going deeper, whereas a person expressing possibility might engage our curiosity about ourselves.

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Dr. K featured in article, ‘Clicking In Real Life’

November 22, 2011

Dr. Rick Kirschner was interviewed by Canadian writer Joanne Richard on the topic of Facebook Friends, How Real Are They? The article appeared in these Canadian papers and websites.

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Frozen Concepts Lead To People Getting Stuck

November 21, 2011

When people get stuck, in their communication and in their life, it could be that they have a frozen concept of where they are and what is going on. Want them to get moving? Thaw them out with the right question.

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In the Workplace, Trust is Fragile

November 18, 2011

The bottom line is no matter how likeable you are or how connected you are, how many wins your people get, or how many nice things you do, you absolutely, positively cannot lead without trust.

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How Leaders Get People to Do What They are Supposed to Do

November 16, 2011

Here is the question most often asked by leaders: “How do I get my people to do what they are supposed to do?” In other words, most leaders are interested in how they can move people. Leaders are constantly seeking ways to motivate their employees to do take the right actions, for the right reasons, at the right time.

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