Dealing with Difficult People

The Care And Feeding Of Entrepreneurs

July 15, 2013

We revere entrepreneurs.  The rest of us would have nowhere to work without them.  There is a catch, however.  One of the reasons that so many promising new businesses fail is that the people who start them are good at creating businesses, but not so good at running them.  Many entrepreneurs seem to believe expertise […]

Read the full article →

How To Deal With Workplace Drama

June 17, 2013

The basic structure of dramas is the struggle between a protagonist and antagonist. The protagonist is the hero, the good guy. The people most likely to create dramatic productions are those who are already playing the good guy in their own narrative. As actors, these people make up for lack of range with enthusiasm. They really believe the role they’re playing, even if nobody else does.

Read the full article →

Dr. K takes a Sabbatical! Meet Our Guest Blogger, Author Al Bernstein, Ph.D.

May 6, 2013

Dr. K is taking a brief sabbatical from his blogging duties, and leaving Dr. K’s blog in capable hands. Ladies and gentlemen, it is with great pleasure that we introduce to you Dr. Al Bernstein, a Ph.D. clinical psychologist, speaker and author of a frightfully wonderful new book titled Emotional Vampires At Work!

Read the full article →

How Do You Respond To Criticism? Connected Listening Works Best!

July 2, 2012

The problem with defending against criticism is best summed up in a phrase mistakenly attributed to William Shakespeare: “Methinks thou doest protest too much!”

Read the full article →

So What If You’re Right? You Could Be Doing It Wrong!

June 25, 2012

I conducted my training program,‘How To Bring Out The Best In People…Even At Their Worst,” based on my coauthored international bestseller ‘Dealing With People You Can’t Stand (Kirschner, Brinkman, McGraw Hill) for a major automobile manufacturer.

Read the full article →

Listen Even When You Think It’s A Bad Idea!

May 14, 2012

Listening in a connected way, as I’ve described more than a few times on this blog, can be particularly powerful when dealing with people who seem to think they know everything. (Certain teenagers, parents, and bosses fit easily under this label.)

Read the full article →

The Secret To Getting An Emotional Person To Calm Down

May 7, 2012

When a person is upset, their brain isn’t connected to their mouth. Instead, their stress is doing all the talking. By listening in a connected way, you use your influence with them to engage them and lead them to finding their brain so they can start making sense.

Read the full article →

Better Approach For Nice People Dealing With Difficult People

October 3, 2011

I say nice is nice with nice people. With everyone else, something else is needed. That’s focus, strategy, and an attitude that allows you to understand bad behavior and know where it’s coming from (hint: It’s NOT you!)

Read the full article →