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5 Reasons Why the Customer Is Always Right Is Wrong: My Response

April 11, 2008

Reading a post at Positive Sharing blog titled, 5 Reasons Why The Customer Is Always Right Is Wrong, brought to mind for me some history of businesses’ approaches to their customers. I have a different idea about creating positive change when needed, between employees and customers. In 1909, American business man Gordon Selfridge opened his […]

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A Different Approach to Dealing with Bad Behavior

April 9, 2008

I read an article recently on Advertising Age, written by Phil Johnson, titled ‘The Joys and Sorrows of Dealing With Clients,’ in which the author says that his dealings with one particular client moved him to go out and buy books on the topic, enough to fill a shelf in his office.The author divided people […]

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The Nature of Sanity

April 7, 2008

Here’s a video clip from a live presentation I delivered to 1000 people in the year 2000 about the relationship between what we assume, what we do, and what we get in life, using the vehicle of a metaphor about a car. Enjoy!

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How to Bring Out the Best in People At Their Worst!: Wishy Washy People & The Sniper Attack

April 4, 2008

This is the final segment of a 3-part series, How to Bring Out the Best in People at Their Worst.  In part 1, we covered how two key steps (1) strenghening your skills in The Art of Communication and (2) changing your attitude can help you to stop suffering.  Then you can learn to look, […]

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How to Bring Out the Best in People At Their Worst (Series): Negative People

April 2, 2008

As promised in my last post, The Art of Communication, How to Bring Out the Best in People At Their Worst! this post provides strategies and tools to do just that.  Try these steps the next time you find yourself dealing with one of those few who know how to get to you—the ones you […]

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The Art of Communication: How To Bring Out The Best In People At Their Worst!

March 31, 2008

You do just fine communicating with most people most of the time.  But then there are those few who know how to get to you, and you can’t stand them for it.  So who are the people you can’t stand, and what is it you can’t stand about them?  My guess is that they’re the […]

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Dealing With Bad Behavior: Bullies At Home, At Work

March 28, 2008

Thank you to my friend Kate Jackson who brought to my attention an article in the Health section of the New York Times titled “Have You Been Bullied At Work” by Tara Parker Pope. This is an excellent article, and Ms. Pope does a great public service by bringing this issue into the light. Bullying […]

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How to Improve Communication: Four Steps

March 26, 2008

This is a follow up to my recent post about the Livescience.com article, Clueless Guys Can’t Read Women. I promised more on the four steps to improving communication. With men and women. Coworkers. With everyone.

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