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Essential Communication Skills

How To Turn Your Boss Into A Better Listener (Podcast)

September 16, 2013

Today’s blog post is a podcast! Bestselling author, speaker and coach Dr. Rick Kirschner offers a story and advice on how to turn your boss into a better listener.

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Can you sell a product without selling your soul?

August 19, 2013

This is the new model for sales in the information age. Listening to what people need. Building relationships. Being present and responsive leaves room for my customers to tell me what will be best for them, and my ability to meet that request allows everyone involved to walk away feeling great about the transaction… and there’s nothing icky about that!

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What is the Institute for Management Studies?

October 26, 2011

Since 1974 IMS has provided its members with the most innovative and cost-effective management development series available. The membership approach allows IMS to bring in top faculty and programs at a cost much lower than individual organizations can typically provide. The IMS programs offer participants the opportunity to interact with, and learn from, some of the world’s leading management thinkers on an ongoing basis. The result: Employees become more effective in their actions and improve their decision-making skills.

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Four Steps to Better Communication

October 5, 2011

If you desire to improve your interactions with anyone, to increase your impact on everyone, and to get a better result with someone, take these four steps to bring you closer to your desired outcome.

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Labeling People Has Power – Use Labels Wisely

September 19, 2011

Labels have power. They help us notice things. But labels also have the opposite effect, particularly when applied to people and their motives. For example, I believe that labeling someone as toxic is unlikely to lead to a positive change in how you relate with someone.

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Stop The Press: Ideas Are More Meaningful In Context Than Without

August 12, 2011

I put ideas in context by asking lots of questions. I consider the ideas backwards, inside out, upside down, in small pieces and as part of a larger fabric.

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Questions Provoke Thought

August 5, 2011

Thought provoking questions aren’t necessarily easy to answer, and don’t necessarily lead to useful thoughts. But it seems to me that they have tremendous potential to grease the wheels of thought. And if you think about it, isn’t that the point?

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How Do You Ask For Feedback?

June 20, 2011

With or without a formal survey, asking a consistent set of questions to get feedback is more likely to produce useful information that can vastly improve your relationship with clients and customers and the delivery of your products and services.

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