June 17, 2011
While managers with power assumed much, and those without assumed nothing. The manager with more power didn’t communicate with as much urgency and persuasion as did those without. For a person who MUST get results but lacks the ability to coerce others, persuasion is key.
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May 25, 2011
If the intent is to make things worse, telling people they are abnormal, off track, and utterly ridiculous will certainly make a difference. But if the intent is to make things better, to get a better outcome, change the situation, resolve the conflict, I’m afraid her words have meaning and opposite effect.
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