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WSJ’s “Avoiding Conflicts, Too-Nice Boss…” Steps You Can Take, Part 2

March 6, 2008

This is the continuation of my thoughts and suggestions relating to WSJ’s recent article “Avoiding Conflicts, The Too-Nice Boss Makes Matters Worse”.  My part one post is here.   Wishy Washy Upper Managers I’ve got just short of three decades of experience working with managers in organizations large and small.  And it occurs to me that it doesn’t matter […]

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WSJ’s “Avoiding Conflicts, Too-Nice Boss…” Steps You Can Take

March 4, 2008

On February 26 the Wall St. Journal’s Jared Sandberg wrote a column titled “Avoiding Conflicts, The Too-Nice Boss Makes Matters Worse” that I would like to comment on. In summary, the article talked about workers’ experiences with non-confrontational bosses, dysfunctional teams and the related impacts on the company.  I have several thoughts on this topic and […]

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Steps to Building Workplace Trust

March 3, 2008

Building trust with the people you work with is essential in order to accomplish your goals.  All the flexibility and direction in the world won’t help your positive persuasion efforts if you lack trust.  But if a person has trust in you, they may quickly let go of their personal reality in favor of the […]

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Two Important Reasons Persuasive Skills Help You Create Positive Change

February 28, 2008

Welcome to Dr. K’s Persuasion Skills and Savvy Blog. I’m Rick Kirschner, ‘Dr. K,’ and I’ve got a lot to say on the subject of persuasion. For example, I can tell you that there are a few (annoying) constants in life and work when it comes to how people communicate with one another. I’ve observed that people love to be right, even about being wrong. And all too often bad ideas win out over better ideas.

How frequently have you had to resign yourself to the inevitable because you don’t know how to change someone’s mind? How often has the goal of positive change seemed just out of your reach?

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Looking into the future from paradise

December 12, 2007

I’m on vacation, in a nest-like condo overlooking a quiet and empty beach. The waves wash in, wash out. The breeze keeps the temperature just right. It would be easy to believe, in this place and this time, that all is right in the world.

Into this context, my wife forwards an email to me containing Al Gore’s acceptance speech for his Nobel Prize. It takes me several days to read it. I expect it to be long, a bit boring, and fairly predictable. Instead, I find it to be riveting, because of it’s call to our better selves, because of it’s clarity and eloquence in describing the choices facing us and the consequences of those choices, and because of it’s consistency with the principles of persuasion, conflict resolution and honest communication that I teach through my business, The Art of Change.

I’m going to post the speech in its entirety on my blog. I ask that you, my reader, consider what Al has to say on this subject. Because this isn’t about politics, it isn’t about personality, and it isn’t about the possibility or probability of climate change. It’s about the future that together we are choosing RIGHT NOW! Please take the time to read it. I think it well worth the time it takes.

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Stay Healthy This Holiday Season

November 26, 2007

Thanksgiving holiday marks the official beginning of the winter holiday season. It is a time of family, of fun, of appreciation and gift giving, of mailed and emailed greetings and visits with friends old and new. It is also a time of flu and fever, stuffy noses, depression and weight gain, made all the worse […]

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Interesting story in the Seattle Times

November 4, 2007

I saw the following linked story in the Seattle Times online edition today, and I think it represents the first story of its kind in quite a while. http://seattletimes.nwsource.com/html/localnews/2004024299_miracle20m0.html The story is titled “Teen’s death hastened by practitioner who had bogus diplomas” and was written by Christine Willmsen and Michael J. Berens, both Seattle Times […]

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Why And How To Love Your Customers

November 4, 2007

How do I love thee, let me count the ways. I love thee during working hours, in the hopes of simpler days. In my coauthored book, ‘Love Thy Customer,’ I play off of Eliabeth Barrett Browning’s 23rd sonnet, How Do I love Thee, and apply it to customer service. You may wonder what love has […]

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