August 9, 2010
Recently, I was asked by a reporter over the phone, “What is the art of change all about?” Here’s what I told him, and why I think my business ought to be a part of how you do your business!
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July 26, 2010
For example, let’s say that I said something which, in spite of my good intentions, somehow offended you. And, just as night follows day, the result is that you accuse me of being offensive. Experience of being in this very situation has taught me that the simplest thing to say is, ‘You’re right. I’ve clearly offended you, and I apologize, because that wasn’t what I intended.”
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