communication skills

Dr. K News – Book Promotion + Bad Bosses Article

July 12, 2011

Announcing the immediate availability (with bonuses) of Dr. Rick Kirschner’s new book, ‘How To Click With People: The Secret To Better Relationships In Business And In Life.’

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When You Are The Third Party In A Two Party Conflict

July 1, 2011

One useful assumption you might make about this is that it’s the behavior of someone wanting to ‘ be professional.’ It’s a very formal mindset, rather than something done out of customer care.

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What’s More Important for Clicking? Understanding or Feeling Understood?

January 17, 2011

It seems that what passes for understanding often isn’t. So believing you know the meaning of someone else’s words could deny both of you an important experience. You wouldn’t actually understand, and they wouldn’t feel understood. By setting aside the immediate meaning you make, and showing an interest in the meaning that they make, you draw them out, and that draws you in closer to them.

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IMS launches a more holistic way to learn leadership skills

December 13, 2010

By having live classroom sessions with the faculty and the interactive discussions and networking that naturally occur, and then supporting that with the online experience it will help attendees take what they learned in the classroom and bring it into their organizations.

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Easy Pieces for Facile Facilitators, #3 and #4

November 22, 2010

Bestselling business author and coach Dr. Rick Kirschner says that effective facilitation isn’t rocket science. Group ownership of the meeting is essential for the best possible results. Do a few things well, and your group will be well served by your facilitation.

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On Giving Your Word and Choosing Your Words

August 16, 2010

I know that your future depends not just on what words you use to describe your experience and ideas, but on you giving your word, and keeping your word. And today is always the beginning of tomorrow.

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Why You Should Make My Business Your Business!

August 9, 2010

Recently, I was asked by a reporter over the phone, “What is the art of change all about?” Here’s what I told him, and why I think my business ought to be a part of how you do your business!

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Fastest Way To End A Conflict When Someone Says You’re Wrong

July 26, 2010

For example, let’s say that I said something which, in spite of my good intentions, somehow offended you. And, just as night follows day, the result is that you accuse me of being offensive. Experience of being in this very situation has taught me that the simplest thing to say is, ‘You’re right. I’ve clearly offended you, and I apologize, because that wasn’t what I intended.”

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