communication skills

The Secret To Getting An Emotional Person To Calm Down

May 7, 2012

When a person is upset, their brain isn’t connected to their mouth. Instead, their stress is doing all the talking. By listening in a connected way, you use your influence with them to engage them and lead them to finding their brain so they can start making sense.

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Health Implications And Asking Questions

December 12, 2011

As a student of the mind/body connection, I’ve been fascinated with understanding how my patients organize their internal worlds and what connection, if any, there might be to the health problems they deal with.

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What is the Institute for Management Studies?

October 26, 2011

Since 1974 IMS has provided its members with the most innovative and cost-effective management development series available. The membership approach allows IMS to bring in top faculty and programs at a cost much lower than individual organizations can typically provide. The IMS programs offer participants the opportunity to interact with, and learn from, some of the world’s leading management thinkers on an ongoing basis. The result: Employees become more effective in their actions and improve their decision-making skills.

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First Click, Then Persuade, To Create Positive Change

September 9, 2011

During my 30+ years of helping people make positive change, I’ve observed numerous successful patterns that help grow businesses, improve management skills for taking charge and leading change, for persuading others and bringing out the best in people at their worst.

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Click With The People Who Work With You

September 5, 2011

Building collegial relationships serves everyone’s long term interests. So here are three successful strategies for clicking with others in your workplace.

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Just Because They’re Difficult, That Doesn’t Make Them Crazy

September 2, 2011

Live and learn, reframe your labeling system, practice more blending, speak to positive intent, listen before speaking, and think strategically by organizing your response around a desired direction.

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How Do You Use The Persuasive Power Of Questions?

August 31, 2011

Have you ever been asked something that confused the daylights out of you? Or found yourself defending yourself against its implications? A question takes the listener’s mind down a particular road, whether it’s the road of agreement or disagreement, of finding examples or finding counter-examples.

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