Turning bad to good, turning good to great, it’s really not rocket science. It’s a matter of direction and skills. We know what the skills are. The skills are easily learnable, and it does make a difference to learn them. When bad people have the best skills and good people have the best ideas, bad things happen. It is now incredibly obvious to me that when good people have the best skills, great things are inevitable. But you can’t leave change to chance.