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Positive Change

Persuasive Communication Could Make The Difference pt2

February 25, 2013

Continued from previous post… Now, remember, I could have done something, said something.  But I had no agenda, no proposition in mind.  I’m not a meddler, because as any Star Trek fan knows, NON INTERFERENCE IS THE PRIME DIRECTIVE.  In situations like this one, where nobody is asking for input, one actually has the chance […]

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Persuasive Communication Could Make The Difference pt1

February 18, 2013

Meanwhile, throughout the dinner, she keeps commenting to me about the service, apologizing for her choice of restaurants, and I could see all along what had happened, and what the options were, and why she and the waiter were having such a terrible time with each other. What would you do? Come back next week for the second part of the story!

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I endorse Mayor John Stromberg for a 2nd term as Mayor of Ashland, OR

October 22, 2012

I endorse Mayor John Stromberg. He is practical minded (having already saved the town much pain and financial suffering while shepherding us through this recession), consistent in values, inclusive towards citizens, respectful in council, focused on sustainable choices for the whole community. John keeps some things close to the vest, like his actual feelings on decisions already made by the council under his leadership. He rightly has the good sense to support the work of his council rather than grandstanding or playing for political advantage.

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Stay Calm This Political Season – The Human Condition Remains Consistent

September 3, 2012

I was speaking with my friend Roman earlier this morning about an observation I made in the early 1970s that still seems to hold up. The seeming trends of political polarization, human ignorance and difficult behavior that keep people up at night, gnashing their teeth all day, and worrying out loud in the common space? These are not new trends. Same as it ever was.

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If You Have To Be Right, You’re Doing It Wrong

February 13, 2012

People love to be right, even about being wrong. But in the art of persuasion, if you have to be right, you’re doing it wrong. Persuasion finds success in meeting people where they are, first understanding and then speaking to their needs, interests and motivations.

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What I’m Going To Say to the American Association of Naturopathic Physicians

August 19, 2011

What all this says to me is that WE DID IT! We changed the world. We changed the way healthcare is delivered. (insert FIREWORKS! JOYFUL SCREAMING CROWDS! and CHEERS!) Only problem is, we got almost no credit for it at all.

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When You Are The Third Party In A Two Party Conflict

July 1, 2011

One useful assumption you might make about this is that it’s the behavior of someone wanting to ‘ be professional.’ It’s a very formal mindset, rather than something done out of customer care.

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How Do You Ask For Feedback?

June 20, 2011

With or without a formal survey, asking a consistent set of questions to get feedback is more likely to produce useful information that can vastly improve your relationship with clients and customers and the delivery of your products and services.

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