May 14, 2012
Listening in a connected way, as I’ve described more than a few times on this blog, can be particularly powerful when dealing with people who seem to think they know everything. (Certain teenagers, parents, and bosses fit easily under this label.)
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May 7, 2012
When a person is upset, their brain isn’t connected to their mouth. Instead, their stress is doing all the talking. By listening in a connected way, you use your influence with them to engage them and lead them to finding their brain so they can start making sense.
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