June 20, 2011
With or without a formal survey, asking a consistent set of questions to get feedback is more likely to produce useful information that can vastly improve your relationship with clients and customers and the delivery of your products and services.
Read the full article →
June 17, 2011
While managers with power assumed much, and those without assumed nothing. The manager with more power didn’t communicate with as much urgency and persuasion as did those without. For a person who MUST get results but lacks the ability to coerce others, persuasion is key.
Read the full article →