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Conflict Resolution

How Do You Use The Persuasive Power Of Questions?

August 31, 2011

Have you ever been asked something that confused the daylights out of you? Or found yourself defending yourself against its implications? A question takes the listener’s mind down a particular road, whether it’s the road of agreement or disagreement, of finding examples or finding counter-examples.

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The Value of Clicking with Values

July 22, 2011

If you and another person or a group of persons believe or think the same kinds of things are important, and share the same kinds of experiences in the work you do, this gives you great leverage for the click!

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When You Are The Third Party In A Two Party Conflict *(pt2)

July 3, 2011