Conflict Resolution

How To Turn Your Boss Into A Better Listener (Podcast)

September 16, 2013

Today’s blog post is a podcast! Bestselling author, speaker and coach Dr. Rick Kirschner offers a story and advice on how to turn your boss into a better listener.

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Attorney says Thank You for Dealing With People You Can’t Stand

July 16, 2012

Hi blog reader! I just got an unsolicited testimonial in my email from a San Diego, California attorney regarding my coauthored book, Dealing With People You Can’t Stand, and it just made me smile ear to ear. So i thought I’d make it this week’s post. Think of it this way: Here’s proof that you can not only turn around a bad situation, but you can be proactive about preventing more of them! Without further adieu, enjoy.

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How Do You Respond To Criticism? Connected Listening Works Best!

July 2, 2012

The problem with defending against criticism is best summed up in a phrase mistakenly attributed to William Shakespeare: “Methinks thou doest protest too much!”

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So What If You’re Right? You Could Be Doing It Wrong!

June 25, 2012

I conducted my training program,‘How To Bring Out The Best In People…Even At Their Worst,” based on my coauthored international bestseller ‘Dealing With People You Can’t Stand (Kirschner, Brinkman, McGraw Hill) for a major automobile manufacturer.

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The Secret To Getting An Emotional Person To Calm Down

May 7, 2012

When a person is upset, their brain isn’t connected to their mouth. Instead, their stress is doing all the talking. By listening in a connected way, you use your influence with them to engage them and lead them to finding their brain so they can start making sense.

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Resistance Is Not A Thing Or Character Trait. It’s a RESULT!

April 23, 2012

Some of the best ideas are met with resistance. Important solutions fail to be implemented because of resistance. For our purposes, if you meet resistance, it is useful to assume that you’ve put it there, to think of resistance as a form of feedback about how you’ve gone about your persuasive efforts.

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OR State Rep Peter Buckley’s Occupy Ashland Address

November 9, 2011

Our country now offers an increasingly bleak future to young people, an ironically Darwinian vision. Read Peter Buckley’s speech on what’s wrong with this vision, and a compelling alternative vision as well.

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First Click, Then Persuade, To Create Positive Change

September 9, 2011

During my 30+ years of helping people make positive change, I’ve observed numerous successful patterns that help grow businesses, improve management skills for taking charge and leading change, for persuading others and bringing out the best in people at their worst.

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